Bonus Terms And Conditions
- General Promotion Rules
- Who Can Receive an Offer?
- How to Activate a Bonus
- Understanding Playthrough
- How Games Count
- Bet Limits During Playthrough
- When a Bonus Ends
- Accessing Withdrawable Funds
- Stopping a Promotion
- Unfair Use and Irregular Play
- Accounts and Shared Devices
- Free Spin Conditions
- Deposit Method Exclusions
- Updates to Promotional Offers
All promotions made available by 28 Mars Casino are governed by these Bonus Terms and Conditions together with the casino's general site terms. Each individual promotion may also include offer-specific conditions, including qualifying requirements, wagering details, validity limits, eligible games and withdrawal rules.
By claiming or using a promotion, you confirm that you have read and accepted the terms that apply to it. If an individual offer conflicts with these general rules, the specific conditions displayed with that offer will apply to the extent of the difference. All promotions are available only to customers aged 18 years or older.
General Promotion Rules
Bonuses, promotional credits, cashback offers, free spins and similar incentives are provided at the discretion of 28 Mars Casino. Offers are intended for genuine recreational play and may be limited by location, account status, payment method, game selection or other conditions shown at the time of promotion.
Unless an offer states otherwise, a promotion may be used only once by an eligible customer. Promotional benefits cannot normally be transferred, exchanged for cash, sold or assigned to another person. Only one promotion may be used where the offer conditions say that promotions cannot be combined.
Who Can Receive an Offer?
Promotions are available only to customers who satisfy the eligibility criteria shown in the relevant offer. Eligibility may depend on whether an account is new or existing, whether the account has completed any required verification, and whether the customer is located in an accepted jurisdiction.
28 Mars Casino may exclude accounts that are self-excluded, restricted, closed, suspended or otherwise not permitted to participate. A customer must provide accurate account information and may not claim a promotion on behalf of another person. Promotional access is not guaranteed merely because an offer appears on a website, advertisement or marketing message.
How to Activate a Bonus
Some promotions require a customer to enter a code, select an opt-in button, enrol through the account area or complete another stated action before making a qualifying deposit or wager. If the required activation step is not completed, the promotion may not be added to the account.
The qualifying action must be completed in the manner and within the timeframe described in the offer. A deposit or transaction that is reversed, cancelled, charged back or otherwise not successfully completed may not qualify. Customers should review the promotion details before participating, as an offer cannot always be added retrospectively.
Understanding Playthrough
Where a promotion includes a wagering requirement, the bonus and, where stated, an associated deposit must be wagered a specified number of times before promotional funds or related winnings become eligible for withdrawal. The applicable calculation and any qualifying amount will be stated in the individual promotion.
Each qualifying wager contributes towards the outstanding playthrough balance according to the contribution rules for the game used. Bets placed with bonus funds may reduce the remaining requirement, but they do not automatically guarantee that the requirement will be completed. Customers can generally monitor progress through the account interface where that feature is available.
Wagers that are voided, cancelled, refunded or otherwise not settled may be excluded. If a customer withdraws funds before completing the stated playthrough, the promotion and any related benefits may be cancelled in accordance with the offer terms.
How Games Count
Different game categories may contribute differently towards a wagering requirement. The eligible contribution for a particular game will be identified in the relevant promotion or displayed in the account. General categories may include:
- Online slots and other reel-based casino games
- Table games, including roulette, blackjack and baccarat
- Video poker and comparable card games
- Live dealer games
- Jackpot, progressive or feature-based games
- Excluded games and game types that do not count towards playthrough
Contribution can also vary by individual title, game mode, stake type or promotional restriction. Customers should check the applicable game list before wagering. If a game is not identified as eligible, bets on that game may make no progress towards the requirement.
Bet Limits During Playthrough
An individual promotion may impose a maximum permitted stake while its wagering requirement remains incomplete. The applicable limit will be stated in the promotion conditions and may apply to each individual bet, spin, hand, round or other gaming action.
This cap exists to prevent a customer from completing a wagering requirement through unusually large stakes that do not reflect the intended recreational use of the offer. If a customer exceeds the stated limit, 28 Mars Casino may treat the promotion as breached, remove bonus funds and related winnings, or take another action allowed by the applicable terms.
When a Bonus Ends
Every promotion may have a validity period or a specific expiry condition. The relevant date, time or trigger will be displayed in the individual offer. Once the promotion expires, any unused promotional balance and any benefits dependent on that balance may be removed.
Expiry may occur earlier if the customer withdraws, closes the account, breaches the promotion terms or uses an offer in a way that makes the account ineligible. Customers are responsible for checking the remaining validity of their promotions and for completing any requirements before the stated deadline.
Accessing Withdrawable Funds
Bonus funds are not automatically cashable. Where wagering applies, the stated requirement must be completed before the relevant balance or winnings can be considered for withdrawal. Other conditions may include account verification, compliance checks, minimum transaction conditions or restrictions connected with the promotion.
28 Mars Casino may review play and transactions before approving a withdrawal. If a withdrawal is requested while a promotion is active, the request may cancel the bonus or prevent further promotional play, depending on the offer terms. Any maximum win, withdrawal or balance condition will be the value specified in the individual promotion.
Stopping a Promotion
A customer may request cancellation of a bonus where the account or offer interface allows this option. Cancellation may remove the unused bonus and any winnings linked to it. Depending on the promotion, cancelling may also prevent the customer from reclaiming the same offer.
A withdrawal request can have the same effect as cancellation where this is stated in the promotional conditions. Customers should consider the consequences before cancelling or withdrawing, particularly if a wagering requirement has not been completed.
Unfair Use and Irregular Play
Promotions must not be used through deceptive, coordinated or artificial activity. 28 Mars Casino may investigate play patterns, transactions and account activity where there is a reasonable concern that an offer is being misused. Conduct that may result in cancellation of a promotion or removal of related benefits includes:
- Creating or controlling accounts for the purpose of obtaining the same offer more than once
- Using false, incomplete or misleading registration or payment information
- Allowing another person to use the account or using another person's account
- Placing bets designed mainly to meet playthrough with minimal genuine exposure to game outcomes
- Using strategies that exploit a software error, game malfunction or promotional calculation issue
- Abusing voided bets, cancelled rounds, refunds or settlement discrepancies
- Colluding with other customers or coordinating play to obtain an unfair advantage
- Attempting to manipulate bonus balances, wagering records or account systems
Any action taken will depend on the facts, the relevant offer and the applicable site terms. Where appropriate, 28 Mars Casino may hold a promotion while reviewing activity.
Accounts and Shared Devices
Promotions are generally limited to one benefit per person, household, address, payment source, device, computer environment or other identifying connection where the offer says so. Shared devices or networks can create similarities between accounts, but customers remain responsible for ensuring that their account activity is genuine and separate.
Opening additional accounts, using another person's credentials or arranging for several accounts to claim the same promotion may lead to account restrictions and cancellation of promotional benefits. If a customer believes that a shared household or device could affect eligibility, they should review the offer conditions before participating.
Free Spin Conditions
Free spins may be restricted to a named game, a specified group of games or a particular feature. The number of spins, activation method, validity period and any stake or bet setting will be stated in the relevant offer. Unused spins normally expire when the stated condition is reached.
Winnings generated from free spins are usually credited as bonus funds or promotional winnings rather than immediately withdrawable cash. They may require separate wagering, may be subject to a maximum win condition, or may be converted according to the individual promotion. The applicable treatment will be shown with the offer.
Deposit Method Exclusions
Certain deposit methods may be excluded from particular promotions. An offer may accept only selected payment channels, or it may exclude methods that do not support the promotional mechanics required by the offer. The qualifying methods will be identified in the promotional conditions where restrictions apply.
A deposit made through an excluded method may still be credited to the account but may not qualify for the bonus. Customers should confirm the eligible method before depositing and should not assume that every available payment option supports every promotion.
Updates to Promotional Offers
28 Mars Casino may amend, suspend or withdraw a promotion where permitted by the offer conditions, including where an error, technical issue, security concern or operational reason affects its proper administration. Changes will not be used to remove benefits already validly earned unless this is necessary to correct an error, address misuse or comply with applicable obligations.
Customers should rely on the promotion terms displayed at the time of participation and retain a copy for their records. Questions about these Bonus Terms and Conditions should be directed through the 28 Mars Casino contact page. For account-related support, customers may also write to [email protected].
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