28 Mars Casino Cookies Policy

Gambling should always be regarded as entertainment and not as a method to earn income or replace a regular source of money. 28 Mars Casino is committed to promoting safe play and providing clear tools and guidance to help customers manage their activity responsibly.

This Responsible Gaming statement explains the measures and resources available to players, and how 28 Mars Casino supports customers who may be experiencing difficulties with gambling.

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Our Commitment to Responsible Gambling

28 Mars Casino aims to create a safe environment where players can enjoy games with full awareness of risk. We adopt a preventative approach, providing information, limits and procedures designed to reduce harm and to promote healthy play patterns.

Our staff receive guidance on identifying potential problem gambling and on how to respond appropriately. We encourage open communication and quick action when concerns arise.

Recognising Problem Gambling

Problem gambling can present in many ways, including increased time spent gambling, chasing losses, neglecting personal responsibilities or changes in mood or behaviour related to play. Early recognition helps limit harm.

If you or someone you know shows these signs, consider using our tools or seeking professional support as set out below.

Self-Assessment and Limits

Players can use self-assessment and limit-setting to take control of their activity. 28 Mars Casino provides a range of options that can be adjusted at any time within the constraints of account verification and applicable cooling-off rules.

• Deposit limits - set daily, weekly or monthly maximums for deposits.
• Loss limits - limit the total amount that can be lost over a chosen period.
• Reality checks - scheduled reminders about time spent and recent wagering activity.
• Cooling-off periods - temporary suspensions of play for a predefined period.
• Self-exclusion - longer-term exclusion from the site for those who require it.

Responsible Gaming Tools

To support responsible play, the website offers a set of configurable tools. These are accessible in your account settings and are designed to be straightforward to use.

• Account limits - deposit, loss and wager caps configurable by the player.
• Session reminders - automatic prompts after a set duration of play.
• Reality checks - summaries of time and money spent during play sessions.
• Self-exclusion and cooling-off - options to suspend or close accounts for set periods.
• Account activity reports - access to recent transactions and betting history.

Support and Assistance

If gambling becomes difficult to control we encourage players to seek professional help. Independent organisations can provide confidential advice, assessment and support. 28 Mars Casino is not responsible for these services and does not operate them.

For immediate help or to discuss account options with our team, contact [email protected].

Useful independent resources include:

• Gambling Help Online - confidential online support for people affected by gambling.
• Australian Government - Gambling Support Services - information on services and referrals.

The National Gambling Helpline - 1800 858 858 - provides a free and confidential phone service for people affected by gambling. These organisations operate independently from 28 Mars Casino.

Underage Gambling

Only individuals aged 18+ or older may use the website. 28 Mars Casino applies age verification checks during registration to prevent underage access.

Parental Controls

Parents and guardians should use device-level and network-level controls to restrict access to gambling sites. Consult your device settings and internet provider for options to block or restrict content.

If you suspect an underage person has registered an account, contact our support team through the site so we can suspend the account pending verification.

Tips for Staying in Control

Below are practical suggestions to maintain healthy gambling habits.

• Set a budget for gambling that excludes essential living costs.
• Use deposit and loss limits and review them regularly.
• Take regular breaks and use reality checks to monitor time spent.
• Avoid gambling to cope with stress, loneliness or financial pressure.
• Keep a clear record of wins and losses to avoid chasing losses.
• Talk to trusted friends or a professional if gambling causes concern.

Changes to This Policy

28 Mars Casino may update responsible gaming measures from time to time to reflect operational changes or improvements. Material changes will be communicated to customers through the website and account notifications.

All updates will be dated, and historic versions may be made available on request through the site support channels.

28 Mars Casino recognises the importance of protecting personal information and managing data responsibly. This Privacy Policy explains the types of information we collect, how it is used and the rights available to customers.

Information We Collect

We collect information necessary to operate accounts, process transactions, ensure site security and meet our obligations. This may include identity information, contact details, transaction history, device and usage data, and verification documents provided by the user.

How We Use Information

Personal data is used to provide and improve services, process deposits and withdrawals, verify identity, detect fraud and comply with legal obligations. We may also use information to communicate account updates, promotions where permitted, and responsible gaming interventions.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the site, improve performance and personalise the experience. Cookies help us remember preferences and analyse site usage to inform enhancements.

Data Sharing

We may share information with service providers that support our operations, including payment processors, identity verification vendors and IT providers. Any third parties we use are required to protect data in accordance with appropriate security and confidentiality standards.

Data Security

We implement technical and organisational measures to protect personal data from unauthorised access, loss or misuse. No system is completely secure, so we encourage users to adopt strong passwords and follow account security guidance.

Data Retention

Personal data is retained for as long as is necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. Retention periods may vary depending on the nature of the data and applicable requirements.

Your Rights

Depending on jurisdiction, users may have rights to access, correct, restrict or delete personal information. Requests should be made through the account support options on the website. We will respond to reasonable requests in accordance with applicable law.

Third-Party Services

Parts of the service may rely on third-party providers whose own privacy practices apply when you interact with their features. We recommend reviewing their privacy policies prior to use.

International Transfers

Where necessary, personal data may be transferred to jurisdictions outside the country of residence for processing. We take steps to ensure that such transfers are conducted securely and consistent with applicable standards.

Policy Updates

We may update this privacy policy to reflect operational changes or legal requirements. Material updates will be posted on the website with the date of the last revision. Continued use of the service after changes indicates acceptance of the revised policy.

Contact Information

Questions about privacy or requests regarding personal data can be submitted via the support channels accessible from your 28 Mars Casino account page. We will respond to enquiries promptly and in accordance with applicable rules.

Cookies and similar technologies help deliver a functional, secure and personalised experience at 28 Mars Casino. This Cookie Policy sets out what cookies are and how we use them on our website.

What Cookies Are

Cookies are small text files stored on your device by a website. They enable the site to recognise your device and store information about preferences or activity. Similar technologies include local storage and web beacons.

Types of Cookies

We use several categories of cookies, each serving a different purpose. Some are necessary for basic operation, while others enhance functionality or help us measure performance.

Essential Cookies

Essential cookies are required for core site functions such as secure login, shopping or game session continuity. Disabling these cookies may prevent key features from operating correctly.

Performance Cookies

Performance cookies collect anonymous information about how visitors use the site, such as pages visited and error messages. This data helps us improve the site and fix issues.

Functional Cookies

Functional cookies remember preferences you set on the site - for example language or display settings - to provide a more personalised experience.

Marketing Cookies

Marketing or advertising cookies are used to deliver content that may be relevant to your interests and to measure the effectiveness of advertising campaigns. We do not use them to infer sensitive personal information.

Managing Cookies

You can manage or block cookies through your browser settings. Blocking some cookies may reduce site functionality. Many browsers also support private or incognito modes which limit storage of cookies between sessions.

If you wish to change cookie consent preferences, please use the cookie settings available on the site or adjust your browser controls.

Third-Party Cookies

Some cookies are set by third parties, such as analytics providers, advertising networks and content delivery services. These parties set their own cookies and have their own privacy practices which we do not control.

Policy Updates

We may update this Cookie Policy to reflect changes in technology or site functionality. Updates will be posted on the site and take effect from the date shown. Please review periodically to stay informed.

These Betting Rules set out general principles for placing bets at 28 Mars Casino. They are designed to ensure clarity on eligibility, settlement and account conduct.

Eligibility

Only persons eligible under our terms may place bets. Accounts must be registered and verified in accordance with our procedures. Underage play is strictly prohibited.

Account Requirements

Players must provide accurate information during registration and maintain account security. Single-account policies apply; creating multiple accounts to abuse offers or limits may result in action.

Accepted Bets

Bets placed through the website or authorised channels are accepted subject to system availability and confirmation. Acceptance is conditional on the availability of funds and compliance with site rules.

Bet Settlement

Bets are settled in accordance with the event outcome and the rules of the relevant game or market. Settlement times may vary depending on the type of event and data sources used for determination.

Void Bets

Bets may be voided in cases of event cancellation, rule breaches, or clear errors in pricing. When a bet is voided, stake amounts will typically be returned to the account in line with our procedures.

Bonus Betting Rules

Promotional and bonus wagers are subject to specific terms that accompany each offer. Wagering requirements, eligible markets and expiration rules will be set out in the promotion terms.

Technical Errors

System outages, incorrect prices or other technical errors may affect bets. 28 Mars Casino reserves the right to cancel or adjust bets that are clearly erroneous, subject to applicable fair dealing principles.

Fraud Prevention

We use monitoring systems to detect suspicious behaviour. Attempts to manipulate results, collude or use prohibited devices will result in account suspension and possible referral to authorities.

Maximum Payouts

Payouts are governed by account status, verification and the terms applicable to the market or game. No specific payout limits are guaranteed here; account review and verification may affect payment timelines.

Responsible Gambling

Players are expected to gamble responsibly. If you have concerns about your play, use the tools and resources described in the Responsible Gaming section or seek external help.

Rule Changes

28 Mars Casino may amend these betting rules to clarify procedures or reflect operational changes. Notice of material changes will be posted on the site.

These Terms and Conditions govern your relationship with 28 Mars Casino. They explain the legal framework for using our services and set out responsibilities for both parties.

Acceptance of Terms

By registering or using the service you accept these terms. Do not use the site if you do not agree with them.

Eligibility

Use of the service is restricted to individuals who meet eligibility requirements, including age and jurisdictional rules. Accounts may be denied or restricted based on these criteria.

Account Registration

Registration requires accurate personal information. You must keep contact and identity details up to date and comply with verification requests.

Verification

Verification may require documentation to confirm identity, address and payment methods. Until verification is complete, certain functionality may be restricted.

Deposits

Deposits must be made using approved payment methods in the account holder's name. Deposited funds are subject to any applicable processing times and limits.

Withdrawals

Withdrawals are processed following verification and in accordance with payment provider terms. We may apply checks to ensure compliance with anti-fraud and anti-money laundering obligations.

Bonuses

Bonuses and promotional offers are subject to specific terms. Abuse of promotions may result in forfeiture of bonuses and associated winnings.

Acceptable Use

Use of the site for lawful purposes only is required. Users must not interfere with the operation of services, attempt unauthorised access or distribute malicious content.

Prohibited Activities

Prohibited conduct includes fraud, collusion, money laundering, misrepresentation of identity and other activities that undermine fair play or legal compliance.

Intellectual Property

All content, trademarks and software on the site are the property of their owners or licensed to 28 Mars Casino. Users may not reproduce or exploit intellectual property without permission.

Limitation of Liability

To the extent permitted by law, 28 Mars Casino limits liability for loss arising from use of the site, subject to statutory rights that cannot be excluded.

Account Suspension

We may suspend or close accounts for suspected breaches of these terms, regulatory reasons or security concerns. Appeals may be handled through the support process on the website.

Privacy

Your use of the service is subject to our Privacy Policy, which explains how personal data is collected, used and retained.

Responsible Gambling

We require that customers gamble responsibly and provide tools and resources to help manage play. Refer to the Responsible Gaming section for details.

Amendments

We may update these Terms and Conditions. Significant changes will be communicated via the website and, where appropriate, directly to account holders.

Contact Information

For account support or questions about these terms, please use the support channels within your 28 Mars Casino account. We aim to respond promptly and to resolve enquiries professionally.

Last updated: 1 August 2026