28 Mars Casino Privacy Policy

Gambling should always be viewed as a form of entertainment and not as a way to make money. At 28 Mars Casino we encourage players to treat wagering as a leisure activity, to set personal boundaries, and to play only with funds they can afford to lose.

This page explains our approach to responsible gaming, privacy, cookies, betting rules and terms. The policies are intended to help players make informed choices while using 28 Mars Casino and to describe the tools and supports available if gambling stops being enjoyable.

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Our Commitment to Responsible Gambling

28 Mars Casino is committed to promoting safe and responsible play. We design our services to reduce harm, provide clear information about risks, and offer practical controls so customers can manage their gambling behaviour. Our commitment extends to communicating honestly about odds, game mechanics and available support options.

We recognise that most customers can gamble without harm, but some will experience difficulty. We are proactive about supporting those customers with guidance and features that enable cooling-off, limits and access to independent help services.

Recognising Problem Gambling

Problem gambling can develop gradually. Common signs include chasing losses, neglecting personal responsibilities, changes in mood related to gambling, and betting more than intended. Financial strain, disruption to work or family life, and persistent thoughts about gambling are other indicators.

28 Mars Casino encourages customers to monitor their behaviour and to act early if they notice warning signs. Seeking advice before problems escalate helps protect wellbeing and finances.

Self-Assessment and Limits

We provide tools to help customers assess and control their gambling. These measures are intended to reduce risk and promote healthy play patterns.

• Deposit limits - set daily, weekly or monthly maximums to control how much money is added to an account.
• Loss limits - establish caps on losses for defined periods to prevent excessive spending.
• Reality checks - automated reminders during play that report session length and activity.
• Cooling-off periods - temporary blocks from play that give customers time away from gambling.
• Self-exclusion - option to close an account for an extended period or permanently to prevent access to services.

Responsible Gaming Tools

28 Mars Casino offers a suite of responsible gaming tools and easy access to settings so players can manage their activity responsibly.

• Account limit settings accessible from the profile area for deposits and wagering.
• Session time reminders and pop-up reality checks that can be enabled or customised.
• Self-exclusion and cooling-off options that can be initiated through account settings or by contacting support.
• Transaction history and activity statements to review spending and wins.
• Account closure and permanent exclusion procedures for customers who choose to stop playing.

Support and Assistance

If gambling becomes difficult to control, we urge players to seek professional help. Independent organisations offer confidential guidance and practical support for individuals and families affected by gambling.

For confidential assistance, customers can email [email protected]. Additional resources include the following independent external support services:

• Gambling Help Online - national web counselling and support information.
• Australian Government - Gambling Support Services - information on available services and local referrals.

The National Gambling Helpline is also available as a free and confidential support service for people affected by gambling - call 1800 858 858. These organisations are independent external support services and not partners or services operated by 28 Mars Casino.

Underage Gambling

Only individuals aged 18 or older may use the website. 28 Mars Casino applies age verification procedures to prevent access by underage persons and will suspend or close accounts where underage use is discovered.

Parental Controls

Parents and guardians should use available tools and service-level controls to limit access by minors. Device-level controls, internet filters and third-party parental control software can help restrict access to gambling sites. We recommend supervising internet use for minors and contacting your internet provider for additional options.

Tips for Staying in Control

Practical steps can help maintain healthy gambling habits and reduce risk.

• Set and stick to a budget for gambling that excludes essential living expenses.
• Use deposit and loss limits to prevent impulsive or excessive play.
• Take regular breaks and use reality checks to monitor session length.
• Avoid gambling when stressed, under the influence of alcohol or when making important decisions.
• Talk to friends or family if gambling is affecting relationships or wellbeing.
• Seek independent professional advice early if you notice signs of problematic gambling.

Changes to This Policy

28 Mars Casino may update its responsible gaming measures and related policies from time to time. Changes will be posted on the website and, where appropriate, communicated to account holders. We encourage customers to review this page periodically to remain informed about available tools and support.

Privacy practices at 28 Mars Casino are designed to protect personal information while enabling safe and compliant operations. This section explains what data we collect, how it is used, and your rights as a user of our services.

Information We Collect

We collect information necessary to create and maintain accounts, process transactions, verify identity, provide customer support and meet regulatory obligations. Typical categories include contact details, identity documents, payment information, account activity and technical data collected through automated means.

We collect only information relevant to delivering our services and to protect both the player and the platform from fraud and abuse.

How We Use Information

Personal information is used to operate accounts, process deposits and withdrawals, assess eligibility for promotions, detect and prevent fraud, and to comply with legal requirements. We may also use data to improve user experience, personalise communications and provide responsible gambling interventions when needed.

Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, maintain sessions, measure performance and deliver personalised content. These technologies help ensure stable and secure operation of the site.

Data Sharing

We may share personal data with service providers that perform functions on our behalf, such as payment processors, identity verification services and analytics providers. We do not sell personal data for marketing purposes. Any sharing is limited to the extent necessary to provide services and to comply with legal obligations.

Data Security

We apply reasonable technical and organisational safeguards to protect information from unauthorised access, loss or misuse. These measures are continually reviewed and updated to reflect changes in technology and risk.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Retention periods vary depending on the type of data and applicable requirements.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, restrict processing, or request deletion of personal information. You can contact our support team for assistance with data requests or to exercise your rights. Verification may be required before we act on a request.

Third-Party Services

Parts of the site may incorporate services provided by third parties, including game content and analytics. These third parties may collect data under their own policies. We recommend reviewing their privacy statements before engaging with third-party services.

International Transfers

Data may be processed in jurisdictions outside your country for operational reasons. In such cases we take steps to ensure adequate safeguards are in place to protect personal information in accordance with applicable law and industry practice.

Policy Updates

We may revise this privacy information to reflect changes in our operations or legal environment. Material changes will be communicated on the website or by email to account holders where required. Continued use of the service after changes indicates acceptance of the updated policy.

Contact Information

For questions about privacy or to make a data request, please contact our support team through the website contact channels. We aim to respond to enquiries in a timely manner and to handle data concerns thoughtfully.

Cookies are small files placed on a device to facilitate browsing, remember preferences and support secure sessions. This cookie policy explains the types of cookies used on 28 Mars Casino and how to manage them.

What Cookies Are

Cookies store small pieces of information on devices that help websites remember users and their preferences. They are widely used to deliver essential functionality and to analyse site usage.

Types of Cookies

Cookies used on our site fall into several categories, each serving a different purpose. Some cookies are essential to operate the platform, while others provide performance and marketing functions.

Essential Cookies

Essential cookies enable core functionality such as account login, session management and security features. These cookies are required for the site to function and cannot be disabled without impacting service availability.

Performance Cookies

Performance cookies collect aggregated information about how visitors use the site. This data helps us identify issues, measure traffic and improve overall user experience.

Functional Cookies

Functional cookies remember user preferences, language choices and customisations to deliver a personalised experience on subsequent visits.

Marketing Cookies

Marketing cookies may be used to deliver content and offers relevant to user interests. They can also measure the effectiveness of promotional campaigns. Users can opt out of non-essential cookies through their browser or our cookie controls.

Managing Cookies

Most browsers allow users to block or delete cookies via settings. Blocking certain cookies may impact site functionality. Our cookie controls permit users to adjust preferences for non-essential cookies without disabling essential features.

Third-Party Cookies

Third-party services integrated with the site may place their own cookies for analytics, advertising and content delivery. These cookies are governed by the privacy policies of the respective third parties.

Policy Updates

We may update this cookie policy to reflect changes in technology or legal requirements. Updates will be posted on the site and take effect when published.

These betting rules set out core expectations for placing bets on 28 Mars Casino. They are intended to be clear, consistent and fair. Customers are responsible for ensuring their activity complies with these rules and with applicable law.

Eligibility

Only users who meet age and jurisdictional eligibility requirements may place bets. Customers must ensure they are legally permitted to gamble where they are located. 28 Mars Casino may restrict access by jurisdiction where required.

Account Requirements

Bets may only be placed using a valid, verified account registered in the customer’s name. Account-sharing, multiple accounts, and use of another person’s payment method without consent are prohibited.

Accepted Bets

Accepted bet types and available markets are displayed on the platform. 28 Mars Casino reserves the right to restrict bet types or markets, and to refuse any bet at its discretion consistent with these rules.

Bet Settlement

Bets are settled according to the specific game or market rules. Settlement times may vary based on event completion, verification processes, and system updates. Customers should consult market details for settlement terms.

Void Bets

Bets may be declared void in the event of cancelled events, errors, or where system faults prevent fair settlement. In void cases, stakes will normally be returned according to the applicable rules.

Bonus Betting Rules

Promotional offers, bonuses and free bets are subject to specific terms and wagering requirements. These terms will be published with each promotion and must be met before withdrawal of bonus-related funds.

Technical Errors

28 Mars Casino is not responsible for bets placed as a result of technical faults, display errors or interruptions. We endeavour to maintain accurate information and fair service, and will correct material errors when identified.

Fraud Prevention

We monitor activity to detect fraudulent, suspicious or abusive behaviour. Detected fraud may result in withholding of funds, account suspension and referral to law enforcement where warranted.

Maximum Payouts

Payout limits may apply and are disclosed within the terms of specific products or promotions. These limits are set to manage risk and to ensure fair play across the platform.

Responsible Gambling

Customers should use the responsible gambling tools and limits available to manage activity. 28 Mars Casino reserves the right to intervene when behaviour suggests potential harm, including imposing limits or account restrictions.

Rule Changes

28 Mars Casino may amend betting rules to respond to operational needs or legal changes. Notice of material changes will be provided through the website, and continued use of services after notice constitutes acceptance of the updated rules.

These terms set out the contractual relationship between users and 28 Mars Casino. They describe account responsibilities, financial processing, and behavioural expectations when using our services.

Acceptance of Terms

By using 28 Mars Casino you accept these terms and any related policies. Continued use signifies agreement with updates posted on the site.

Eligibility

Use of the service is limited to individuals who meet age and jurisdictional requirements and who can enter into a binding contract. It is the user’s responsibility to ensure eligibility before creating an account.

Account Registration

Accounts must be registered with accurate and current personal information. Accounts are non-transferable and may be subject to verification procedures to confirm identity and eligibility.

Verification

Verification may require submission of identity documentation. Accounts that cannot be verified may be restricted, suspended or closed in line with our policies and legal obligations.

Deposits

Deposits must be made using methods accepted by 28 Mars Casino. Funds must originate from accounts in the name of the account holder. We may impose limits on payment methods and require additional checks for security.

Withdrawals

Withdrawal requests are processed according to our procedures, which may include identity checks. Processing times vary by payment provider. We may retain funds where disputes or investigations are ongoing.

Bonuses

Bonuses and promotional offers are subject to specific terms and wagering requirements. Abuse of promotions, including bonus manipulation, may lead to forfeiture of bonus funds and account penalties.

Acceptable Use

Users must not use the service for illegal activity, to launder funds, or to engage in abusive behaviour toward staff or other users. Acceptable use promotes a safe and respectful environment for all customers.

Prohibited Activities

Prohibited activities include fraud, collusion, use of automated betting systems where banned, and any attempt to bypass security or restrictions. Breaches may result in account suspension and legal action.

Intellectual Property

All intellectual property on the site belongs to 28 Mars Casino or its licensors. Users may not copy, reproduce or redistribute content without permission.

Limitation of Liability

To the extent permitted by law, 28 Mars Casino disclaims liability for indirect or consequential losses arising from use of the service. Liability for direct losses may be limited in accordance with applicable law.

Account Suspension

We may suspend or close accounts for suspected fraud, breach of terms, verification failures or where required by law. Suspensions are used to protect customers and the platform.

Privacy

Use of the service is subject to the privacy practices described above. Personal information is handled in line with applicable policies and legal requirements.

Responsible Gambling

Users are expected to engage responsibly. 28 Mars Casino provides tools and support to help manage play and intervenes where necessary to protect customer wellbeing.

Amendments

We may amend these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use after changes indicates acceptance.

Contact Information

If you have questions about these terms or any policy on this page, please contact our support team via the contact options on the website. We aim to respond promptly and to address concerns professionally.

Last updated: 1 August 2026