28 Mars Casino Responsible Gaming

Gambling should always be treated as a form of entertainment and not as a way to make money or secure financial stability. At 28 Mars Casino we promote safe play, clear information and access to tools that help players stay in control of their gaming activity.

This document explains our approach to responsible gambling, privacy, cookies, betting rules and the terms that govern use of the 28 Mars Casino website for Australian players.

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Our Commitment to Responsible Gambling

28 Mars Casino is committed to fostering a safe and responsible gaming environment. We aim to provide clear information, effective player protections and practical tools to minimise harm associated with gambling. Our approach balances player enjoyment with measures designed to prevent and detect problematic patterns of play.

We continually review our policies and controls to reflect best practices and to respond to feedback from customers and external support organisations.

Recognising Problem Gambling

Problem gambling can take different forms and may develop gradually. Common warning signs include spending more time or money than intended, neglecting responsibilities, chasing losses, or experiencing mood changes linked to gambling outcomes. If you or someone close to you shows these signs, consider taking steps to reduce risk and seek help.

Self-Assessment and Limits

To support informed decisions, 28 Mars Casino encourages regular self-assessment and offers a range of account controls. Players should evaluate their gambling behaviour and set limits that reflect their personal and financial circumstances.

• Deposit limits - set daily, weekly or monthly caps on how much can be deposited to your account.
• Loss limits - restrict the total amount you can lose over a defined period.
• Reality checks - periodic pop-up notifications showing session length and activity.
• Cooling-off periods - temporary suspension of play to take a break from gambling.
• Self-exclusion - longer-term removal from access to the site for players who need it.

Responsible Gaming Tools

28 Mars Casino makes a suite of responsible gaming features available to help players manage their activity and reduce potential harm. These tools are accessible from the account settings and customer support pages.

• Adjustable stake or bet limits to control the size of individual wagers.
• Customisable deposit and loss limits with email confirmations of changes.
• Session time reminders and automatic logout options to limit continuous play.
• Self-exclusion and cooling-off requests processed through account management.
• Access to account history and transaction reports to review play and spending.

Support and Assistance

If gambling becomes difficult to control, we encourage players to seek professional help. Independent external organisations offer confidential advice, counselling and practical assistance for people affected by gambling and their families.

• Gambling Help Online - https://www.gamblinghelponline.org.au/
• Australian Government - Gambling Support Services - https://www.dss.gov.au/gambling/gambling-support-services

Contacting a support organisation can be an important first step. The National Gambling Helpline (1800 858 858) is a free and confidential service available to people affected by gambling. These organisations are independent external support services and are not operated by 28 Mars Casino.

For account-related queries and to request site-level interventions, please contact our support team at [email protected].

Underage Gambling

Only individuals aged 18+ or older may use the website. 28 Mars Casino operates a strict age verification process and will take action to prevent underage access where it is identified.

Parental Controls

Parents and guardians should use device-level parental controls and content restrictions to prevent children from accessing gambling websites and applications. We recommend enabling safeguards on home networks and devices to block gambling content and monitoring online activity where appropriate.

Tips for Staying in Control

Responsible play is supported by practical habits. The following tips help players reduce risk and maintain control:

• Set and stick to a budget before you start playing.
• Use deposit and loss limits to control spending.
• Take regular breaks and avoid prolonged sessions.
• Never gamble to recover losses or to address financial problems.
• Keep gambling separate from everyday bills and essential spending.
• Discuss concerns with a trusted person or seek professional advice if needed.

Changes to This Policy

28 Mars Casino may update responsible gaming materials and tools from time to time. Material changes will be communicated via the website or direct account notifications where appropriate. Players are encouraged to review this section regularly and to contact customer support with any questions about available safeguards.

GOVERNANCE DOCUMENTS - Privacy Policy

We collect, store and use personal information to provide services, comply with legal obligations and improve the player experience. This privacy summary outlines the categories of data we handle and the rights available to users of 28 Mars Casino.

Information We Collect

We collect information needed to create and manage accounts, process transactions, verify identity and provide customer support. Categories include contact details, identity documents, payment information, device and usage data, and records of play and transactions.

How We Use Information

Personal information is used to deliver services, process deposits and withdrawals, prevent fraud, detect responsible gaming issues and comply with legal obligations. We may also use data to improve product offerings and to communicate account-related notices.

Cookies and Similar Technologies

Cookies and related technologies are used to personalise site functionality, maintain user sessions, and gather analytics. These technologies assist in delivering a smoother and more secure gaming experience for 28 Mars Casino customers.

Data Sharing

We may share information with service providers that process payments, provide identity verification, host systems or support customer service. Information may also be disclosed when required by law or to protect the safety and security of users and the site.

Data Security

Appropriate technical and organisational measures are applied to protect personal data from unauthorised access, use or disclosure. Access to sensitive information is restricted to authorised personnel and service partners where necessary to perform contracted services.

Data Retention

We retain personal information for as long as necessary to provide services, to comply with legal obligations and to resolve disputes. Retention periods are periodically reviewed to ensure they remain proportionate and necessary.

Your Rights

Where applicable, users may have rights to access, correct or request deletion of their personal information. Requests will be handled in line with applicable laws and internal procedures designed to verify identity and protect account security.

Third-Party Services

Some features of 28 Mars Casino rely on third-party services for payments, analytics and player protection. These services operate under their own privacy terms and 28 Mars Casino is not responsible for their practices.

International Transfers

Data may be transferred to jurisdictions outside Australia where our service providers are located. Transfers are governed by appropriate safeguards where required and in line with applicable data protection expectations.

Policy Updates

Privacy practices may be updated to reflect changes in operations or legal requirements. Notice of material changes will be provided on the website. Users are encouraged to review this policy periodically.

Contact Information

For privacy enquiries related to your account, please use the support channels available on the 28 Mars Casino website. We will respond to reasonable requests in accordance with applicable standards and verification requirements.

COOKIE POLICY

This cookie policy explains how 28 Mars Casino uses cookies and similar technologies to provide functionality and to improve the user experience on our site.

What Cookies Are

Cookies are small text files stored by a web browser on a user device. They enable websites to remember preferences, maintain sessions and collect information about how the site is used.

Types of Cookies

We use a combination of essential, performance, functional and marketing cookies. Each type serves a different purpose and may be set by 28 Mars Casino or by third parties providing services on our behalf.

Essential Cookies

Essential cookies are necessary for the operation of account access, authentication and secure transactions. Blocking these cookies may impair basic functionality of the site.

Performance Cookies

Performance cookies collect anonymous information about site usage to help us optimise pages, detect errors and improve overall performance for players.

Functional Cookies

Functional cookies allow the site to remember user preferences and settings, creating a more personalised experience across sessions.

Marketing Cookies

Marketing cookies are used to deliver content and offers that may be of interest to users. They are typically set by third-party advertising partners and can be managed through browser settings or consent tools.

Managing Cookies

Users can manage cookie preferences via their browser settings or through available consent mechanisms on the site. Disabling certain cookies may affect functionality or the quality of personalised content.

Third-Party Cookies

Third-party cookies may be set by analytics providers, payment processors or advertising networks. These parties operate under their own policies and 28 Mars Casino does not control their tracking practices.

Policy Updates

This cookie policy is reviewed and updated as technologies and services change. Material updates will be published on the site and users should check periodically for changes.

BETTING RULES

The following rules apply to bets placed through 28 Mars Casino. They set out eligibility, settlement and dispute procedures to ensure transparent and fair handling of wagers.

Eligibility

To place bets you must have an active account in good standing with 28 Mars Casino and be eligible to gamble in your jurisdiction. Players must meet identity verification requirements where applicable.

Account Requirements

Accounts must be registered using accurate personal information. Players are responsible for maintaining secure access credentials and for all activity that occurs under their account.

Accepted Bets

Accepted bets are those placed via the official 28 Mars Casino platform according to the rules and options displayed at the time of acceptance. Acceptance may be subject to confirmation and available funds.

Bet Settlement

Settlement procedures follow the market rules and product-specific conditions displayed prior to placing a bet. Winnings will be credited to the player account after validation and any required verifications.

Void Bets

Bets may be declared void where events are cancelled, markets are invalid, errors occur in odds display or where applicable rules require voiding. When a bet is voided, stakes are typically returned to the original account.

Bonus Betting Rules

Bonus offers are governed by specific terms published with each promotion. Players should read these terms carefully as bonuses may carry wagering requirements, time limits and specific game eligibility rules.

Technical Errors

28 Mars Casino seeks to prevent technical errors but reserves the right to void or adjust bets affected by software faults, pricing errors or unexpected disruptions. Errors will be handled in accordance with fair play principles.

Fraud Prevention

We monitor activity for signs of fraud, money laundering and collusion. Suspicious behaviour may lead to bet rejection, account holds, withholding of funds or account closure pending investigation.

Maximum Payouts

Payout amounts are governed by the terms displayed on the site and by applicable account limits. 28 Mars Casino does not publish fixed maximums within these rules to allow flexibility in product offerings.

Responsible Gambling

Players are expected to gamble responsibly. 28 Mars Casino encourages the use of account controls, self-assessment and external support resources where necessary.

Rule Changes

We may amend these betting rules to reflect operational needs or product changes. Significant changes will be communicated on the site and may require player acknowledgement.

TERMS & CONDITIONS

The following terms set out the contractual relationship between players and 28 Mars Casino. They govern account use, transactions and the rights and responsibilities of both parties.

Acceptance of Terms

By creating an account and using the services of 28 Mars Casino, you accept these terms and any related policies published on the site. Continued use constitutes agreement to updated terms where notified.

Eligibility

Accounts are available only to individuals who meet the eligibility criteria for the site, including age and jurisdictional restrictions. Users must be authorised to enter into binding agreements.

Account Registration

Registration requires providing accurate information and accepting responsibility for maintaining confidentiality of login credentials. Misrepresentation may result in account suspension.

Verification

Verification checks may be required to confirm identity, address and payment methods. Account limitations may apply until verification is completed.

Deposits

Deposits must be made using accepted payment methods. Funds will be credited subject to verification and any applicable holds or processing times.

Withdrawals

Withdrawal requests are subject to verification, processing requirements and any applicable limits. 28 Mars Casino reserves the right to delay or refuse withdrawals to satisfy compliance or security checks.

Bonuses

Bonus offers are provided under specific terms. Abuse of promotional offers or attempts to circumvent rules may lead to forfeiture of bonuses and winnings.

Acceptable Use

Users must not use the platform for illegal activity, to harass others, or to manipulate outcomes. Compliance with applicable laws and site policies is required at all times.

Prohibited Activities

Prohibited activities include fraud, collusion, use of automated betting systems where disallowed, and other actions intended to gain an unfair advantage or to disrupt service.

Intellectual Property

All content, trademarks and software on the 28 Mars Casino site are protected. Users are granted a limited licence to access and use the platform for personal, non-commercial purposes.

Limitation of Liability

To the extent permitted by law, 28 Mars Casino limits liability for interruptions, losses or damages arising from use of the site. Users accept that gambling involves risk and volatile outcomes.

Account Suspension

We may suspend or close accounts for suspected breaches, verification failures, regulatory reasons or where continued access poses a risk to the user or the site.

Privacy

Use of the site is also governed by our Privacy Policy. Personal information collected will be processed as described in that policy and in accordance with applicable requirements.

Responsible Gambling

Players must engage responsibly. 28 Mars Casino provides tools and support information to help manage play and to reduce potential harm associated with gambling.

Amendments

These terms may be amended to reflect changes in service, law or business practice. Notice of material amendments will be provided on the site and, where appropriate, through account communications.

Contact Information

For general enquiries and account support, please use the contact and help channels available on the 28 Mars Casino website. We aim to respond promptly to reasonable requests and to assist with account or transactional issues.

Last updated: 1 August 2026