28 Mars Casino Terms & Conditions

Gambling should always be viewed as entertainment rather than a way to make money. At 28 Mars Casino we provide clear information about safe play and tools to help customers manage their activity. Our policies are designed to protect players while offering a fair and transparent gaming environment.

This Responsible Gaming section explains our commitments, the tools available to players, how to recognise problem gambling, and where to get help. If you have concerns about your gambling, please act early and use the options described below.

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Our Commitment to Responsible Gambling

28 Mars Casino is committed to promoting responsible gambling and reducing harm associated with excessive play. We aim to make the risks clear and to provide effective controls that help customers play within their means.

We encourage players to treat gaming as a form of recreation. Our policies and practices are informed by best-practice principles and by listening to player feedback.

Recognising Problem Gambling

Problem gambling can affect finances, relationships, work and wellbeing. Warning signs include increased time spent gambling, chasing losses, neglecting responsibilities, and borrowing money to gamble.

If you or someone close to you shows these signs, consider using our tools or seeking professional advice. Early intervention improves outcomes.

Self-Assessment and Limits

Players are encouraged to set limits and assess their behaviour. 28 Mars Casino provides options to help manage play. Key control options include:

• Deposit limits - daily, weekly or monthly caps on how much money can be added to your account.
• Loss limits - optional restrictions on total net losses in a set period.
• Reality checks - periodic prompts that remind you how long you have been playing.
• Cooling-off periods - temporary pauses from play for a defined period to allow reflection and recovery.
• Self-exclusion - the ability to exclude yourself from the platform for an extended period or permanently.

Responsible Gaming Tools

We provide responsible gaming features directly on the 28 Mars Casino site so players can control their activity with minimal friction. Available tools include:

• Account limits - set and adjust deposit and play limits from your account settings.
• Session reminders - configurable pop-ups that notify you of elapsed session time.
• Reality checks - scheduled alerts that display time spent and recent spend figures.
• Temporary account locks - quick cooling-off options to pause access for hours or days.
• Self-exclusion controls - a formal process to block access for longer terms.
• Access to account history - clear statements of deposits, wagers and outcomes to support informed decisions.

Support and Assistance

If gambling becomes difficult to control, we encourage players to seek professional help. Independent organisations can provide confidential advice and treatment options.

• Gambling Help Online - an independent resource offering information, counselling and referral services.
• Australian Government - Gambling Support Services - official guidance and links to local support networks.

The National Gambling Helpline (1800 858 858) is a free and confidential support service for people affected by gambling. For account-related support at 28 Mars Casino, contact our team at [email protected].

These organisations are independent external support services and are not operated by 28 Mars Casino. We recommend contacting them directly for specialist assistance.

Underage Gambling

Only individuals aged 18 or older may use the website. 28 Mars Casino will not accept registration or wagers from persons under the minimum legal age and takes steps to prevent underage access.

Parental Controls

Parents and guardians should use device-level controls and network filters to prevent access by minors. We also recommend discussing online safety and the risks of gambling with young people.

Tips for Staying in Control

Practical habits can reduce the risk of harm from gambling. Consider the following recommendations:

• Set a fixed entertainment budget and never gamble with money needed for essentials.
• Use deposit and loss limits before you start playing.
• Take regular breaks and use reality checks to monitor session length.
• Avoid gambling when feeling distressed, impaired or under pressure to recover losses.
• Keep a record of time and money spent to maintain perspective.
• Seek support early if gambling affects your mood, work or relationships.

Changes to This Policy

28 Mars Casino may update this responsible gambling policy to reflect changes in our services or to improve player protections. Material updates will be communicated to account holders where practical.

Players should review this policy periodically and contact customer support if they have questions about the available tools or processes.

28 Mars Casino values privacy and is committed to protecting personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the choices available to users.

Information We Collect

We collect information necessary to provide services, to comply with legal obligations, and to maintain a safe platform. This may include identity and contact details, verification documents, transaction records, device and usage data, and communications with support.

How We Use Information

Personal data is used to operate accounts, process payments, detect fraud, provide customer support, and tailor the gaming experience. Data may also be used for risk management, compliance checks, and internal analytics.

Cookies and Similar Technologies

We use cookies and related technologies to improve site functionality, remember preferences, and analyse site performance. These technologies help deliver a more personalised and secure experience.

Data Sharing

We may share information with service providers who perform functions on our behalf, such as payment processors and security vendors. Sharing is limited to what is necessary to provide services or comply with legal obligations.

Data Security

We implement technical and organisational measures to protect personal information against unauthorised access and misuse. No system can be guaranteed entirely secure, so we encourage users to take personal precautions with account credentials.

Data Retention

Personal information is retained for as long as needed to provide services, meet legal requirements, and resolve disputes. Retention periods are guided by operational needs and applicable law.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data. Requests relating to personal data should be submitted through our support channels and will be handled in accordance with applicable law.

Third-Party Services

Our platform may integrate third-party services for payments, analytics, and game delivery. These services have their own privacy practices. We recommend reviewing third-party privacy notices where available.

International Transfers

Personal data may be transferred to and processed in locations outside your home jurisdiction. We take steps to safeguard data in transit and at rest when transfers occur.

Policy Updates

Privacy practices may change over time. Updated versions of this policy will be published on our website. Significant changes will be communicated to account holders where feasible.

Contact Information

For privacy-related enquiries, please contact customer support through the website’s help centre. Our team will direct you to the appropriate channel for records, access requests, or complaints.

Cookies and similar technologies are used across modern websites to enhance functionality and measure performance. This Cookie Policy describes why we use them and how you can manage your choices on 28 Mars Casino.

What Cookies Are

Cookies are small text files placed on your device by a website. They enable the site to remember preferences, enable secure logins, and collect analytics data to improve services.

Types of Cookies

We use a combination of session cookies, persistent cookies, and similar local storage technologies. Each serves a specific purpose in site operation and user experience.

Essential Cookies

Essential cookies are required for core site functions, such as account authentication, secure transactions, and navigation. Disabling these cookies may prevent the site from operating correctly.

Performance Cookies

Performance cookies collect anonymous information about site usage and page performance. This data helps us identify trends and optimise load times and reliability.

Functional Cookies

Functional cookies remember user preferences and settings, such as language choice and display options, to provide a smoother experience across visits.

Marketing Cookies

Marketing cookies may be used to deliver relevant promotions and to measure the effectiveness of advertising campaigns. These cookies are not necessary for the site to function.

Managing Cookies

Most browsers allow you to manage or disable cookies via settings. You can also adjust cookie preferences through tools provided on the site. Note that disabling certain cookies may affect functionality.

Third-Party Cookies

Third parties providing services such as analytics, advertising or game delivery may set cookies through our site. Their use of cookies is governed by their respective policies.

Policy Updates

We may update this Cookie Policy to reflect changes in technology or our operations. Notice of material changes will be published on the site and, where appropriate, communicated to users.

These Betting Rules explain the general principles that govern wagers placed through 28 Mars Casino. They do not replace specific rules for individual games or promotions, which remain applicable.

Eligibility

Bets are accepted from customers who meet the eligibility criteria set out in our terms and who are authorised to place wagers under applicable law. Account holders must be honest about their identity and eligibility.

Account Requirements

Accounts must be registered with accurate information and kept up to date. Players are responsible for safeguarding login credentials and for activity under their account.

Accepted Bets

Accepted bets are those placed through official channels and confirmed by the system. Acceptance is subject to account status, available funds, and any applicable game rules.

Bet Settlement

Bets are settled according to published odds, game rules, or event results. Settlement times vary depending on the game type and third-party providers. Disputes over settlement should be raised promptly to customer support.

Void Bets

Bets may be voided in circumstances such as system errors, incorrect prices, or events that do not meet the stated conditions. When a bet is voided, stakes are typically returned unless otherwise stated in specific rules.

Bonus Betting Rules

Bonuses and promotional offers are subject to separate terms that detail eligibility, wagering requirements, and any restrictions. Customers should review promotion-specific rules before participating.

Technical Errors

Technical faults may affect bet acceptance or settlement. 28 Mars Casino reserves the right to correct obvious errors and to void bets where a technical issue materially affects the outcome.

Fraud Prevention

We monitor for suspicious activity and may refuse or void bets and retain funds where fraud, collusion or money laundering is suspected. Such actions may be reported to relevant authorities as required.

Maximum Payouts

Maximum payout provisions may apply to specific games or promotions and are communicated in the relevant terms. We do not publish fixed payout amounts in these general rules.

Responsible Gambling

Players are expected to gamble responsibly. We encourage the use of account controls and independent support services if gambling behaviour becomes problematic.

Rule Changes

Betting Rules may be updated to reflect operational changes or to address emerging issues. Material changes will be communicated through our site and, where appropriate, to affected customers.

These Terms & Conditions set out the contractual relationship between you and 28 Mars Casino. By using our services you accept these terms and any updates published on the site.

Acceptance of Terms

Use of the site and account registration constitute acceptance of these terms. If you do not agree, you should not use the services.

Eligibility

Accounts are available only to individuals who meet the eligibility requirements described in our policies, including the minimum age requirement. Misrepresentation may lead to account closure.

Account Registration

When registering, you must provide accurate information and maintain control of your login credentials. You are responsible for all activity under your account.

Verification

We may require documentation to verify identity, address or payment methods. Verification helps prevent fraud and ensures compliance with internal policies.

Deposits

Funds may be deposited through the payment methods displayed on the site. Deposits are subject to processing times and any applicable fees from payment providers.

Withdrawals

Withdrawal requests are subject to verification and processing procedures. We may apply hold periods to ensure compliance with identification checks and fraud prevention measures.

Bonuses

Bonuses and promotions are governed by specific terms. Wagering requirements, time limits and other conditions may apply. Abuse of bonuses may result in forfeiture.

Acceptable Use

Users must use the site lawfully and must not attempt to exploit, manipulate or interfere with games, promotions or platform operations.

Prohibited Activities

Prohibited conduct includes fraud, collusion, money laundering, and any activity that undermines the integrity of gaming or violates applicable laws.

Intellectual Property

All content on the site is protected by intellectual property rights. Users must not reproduce or distribute content except as expressly permitted.

Limitation of Liability

To the extent permitted by law, 28 Mars Casino limits liability for losses arising from use of the site. This includes instances of technical failure, third-party services, or unauthorised access.

Account Suspension

We may suspend or close accounts to protect customers or the platform, or where required for compliance. Notices of suspension will be provided where feasible.

Privacy

We handle personal information in accordance with our Privacy Policy. By using the site you consent to the collection and processing practices described in that policy.

Responsible Gambling

We promote responsible gambling and provide tools and resources to help players manage their activity. Players should use available limits and seek help when needed.

Amendments

These Terms & Conditions may be amended from time to time. Updated terms will be published on the site and, where changes are material, notified to account holders as appropriate.

Contact Information

For general enquiries, account support and complaints, please use the customer support channels available on the 28 Mars Casino website. We strive to respond promptly and transparently to all legitimate enquiries.

Last updated: 1 August 2026